Stepan Company
Stepan Company is a global specialty and intermediate chemicals manufacturer that produces surfactants, polymers, and specialty products used in consumer and industrial applications such as detergents, personal care, agriculture, oilfield, construction, and coatings. It sells primarily to other manufacturers and formulators, generating revenue through the sale of chemical ingredients and related technical services. The company serves customers worldwide across consumer, institutional, and industrial markets.
- Manufacturing Execution & Quality
- Revenue
- $2.6B
- Employees
- 2,500
- Founded
- 1932
- Headquarters
- Northbrook, United States of America
What 5 Arbolus experts think of Stepan Company
NPS scores are consistently high, with 40% of respondents rating Stepan Company a 10, and the remainder skewing strongly positive. All reported implementation stages are either in the pilot or more than one year, with no implementations at risk. The only renewal intent response is 'Not Sure', indicating a need to further validate stickiness, but high NPS and duration data point toward satisfaction. Key sentiment themes are long-term engagement, positive advocacy among operational leadership, and apparent alignment with customer needs.Overall Customer Sentiment: Positive
Who reviewed Stepan Company
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 3 months- Jan 7
- Mar 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Written answers and themes publish with the full report.
For people who use Stepan Company
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