Kroger Pharmacy
Kroger Pharmacy is the pharmacy division of The Kroger Co., operating in-store and online pharmacies that dispense prescription medications, provide immunizations, and offer basic health services to retail customers across the United States. It generates revenue through prescription drug fulfillment, over-the-counter medications, and related health and wellness products and services within Kroger’s grocery store network.
- Revenue
- $4.5B
- Employees
- 25,000
- Founded
- 1972
- Headquarters
- Cincinnati, United States of America
What 5 Arbolus experts think of Kroger Pharmacy
NPS scores are strongly positive, with 60% of respondents rating at 10 and the remaining 40% giving 8. All customers have been using the solution for over one year, indicating high platform stickiness. While explicit renewal intent was not filled, the combination of high NPS and long-term use signals enduring satisfaction and loyalty. Key theme is operational stability and long-standing effectiveness. Overall Customer Sentiment: Positive
Who reviewed Kroger Pharmacy
- C-Suite 20% (1)
- Director 80% (4)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Written answers and themes publish with the full report.
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