Lodgify
Lodgify is a software company that provides a cloud-based vacation rental management platform that enables property owners and managers to create direct-booking websites, synchronize listings and calendars across major OTAs, and manage reservations, payments, and guest communications in one system. It primarily serves small to mid-sized vacation rental businesses and property managers on a subscription (SaaS) basis, with additional revenue from payment processing and related services.
- E-commerce Platforms & Storefronts
- Payment Processing
- IT Consulting & Implementation
- Revenue
- $18.0M
- Employees
- 180
- Founded
- 2012
- Headquarters
- Barcelona, Spain
What 9 Arbolus experts think of Lodgify
NPS scores are largely positive, with most experts giving scores of 7 or 8, reflecting a healthy satisfaction level. Renewal intent is high (71% indicating intent to renew), especially among mid and high spenders, while some low and mid spenders express uncertainty. Stickiness is robust, as most users are in active use either less than or more than one year. Key feedback themes emphasize reliability, support, fair pricing, and the product’s ability to scale with customer needs. Overall Customer Sentiment: Positive
Who reviewed Lodgify
- C-Suite 78% (7)
- Director 22% (2)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Lodgify.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-11 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 6
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Sep 6
- Jun 7
- Jun 7
- Jul 8
- Sep 8
- Oct 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 14 across 4 companies.
Praised
- Scalable and Tiered Solution
- Attentive Customer Support
- User-Friendly Website and Channel Manager
- AI-Driven Process Automation
Criticised
- Not the Cheapest Option
- Potentially Limited for Larger Operations
- Concern About Over-Automation
- Danger of Losing Human-Centric Service
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 57% 7 answers
- 50% 2 answers
- 7.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Lodgify customers
Report
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