Luigi Lavazza S.p.A.
Luigi Lavazza S.p.A. is an Italian coffee company that produces and sells roasted coffee beans, ground coffee, and coffee capsules for home, office, and professional use. It operates globally through retail, e-commerce, and foodservice channels, supplying both consumers and businesses with branded coffee products and related equipment. The company generates revenue from the sale of packaged coffee, coffee machines, and licensing of its coffee systems.
- Revenue
- $3.0B
- Employees
- 5,000
- Founded
- 1895
- Headquarters
- Turin, Italy
What 6 Arbolus experts think of Luigi Lavazza S.p.A.
NPS scores range from 6 to 9, with a cluster around 7 to 8 demonstrating moderate satisfaction. Most users have implemented Lavazza for more than 1 year, indicating good stickiness and low churn risk. Renewal intent data is absent, but average NPS and high adoption duration suggest renewal likelihood is solid among current users.Overall Customer Sentiment: Positive
Who reviewed Luigi Lavazza S.p.A.
- C-Suite 33% (2)
- Director 67% (4)
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Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 4
- Detractors 1
Written answers and themes publish with the full report.
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