Luma
Luma provides a virtual and hybrid event management platform that helps organizations host, promote, and manage online events, meetups, and communities, with tools for registration, ticketing, reminders, and audience engagement. It primarily serves creators, community organizers, and businesses running recurring events and workshops, monetizing through subscription plans and paid event features.
- Marketplace & Booking Platforms
- Marketing Automation
- Revenue
- $3.5M
- Employees
- 35
- Founded
- 2019
- Headquarters
- San Francisco, United States of America
What 16 Arbolus experts think of Luma
NPS scores are distributed between 1 and 10, with the majority above 8. 70% of respondents provided an NPS of 8 or higher, indicating strong advocacy. Renewal intent is positive and closely tracks with higher spend levels; nearly all respondents with high or mid-level spend indicated renewal or positive sentiment. Stickiness shows a mix of newer deployments (LessThan1Year, Pilot) and established users (MoreThan1Year). Overall positive sentiment is inferred due to high NPS and strong renewal intent.Overall Customer Sentiment: Positive
Who reviewed Luma
- C-Suite 60% (10)
- Director 20% (3)
- Manager 20% (3)
Employer names and spend open once the report publishes.
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Sentiment
53 Net Promoter Score, from 15 scored reviews- Promoters 9
- Passives 5
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Sep 9
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 56 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 82%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 100% 1 answer
- 80% 5 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
Top alternatives
Most weighed by Luma customers
More in Workplace & Productivity and Marketing & Advertising
Other companies in both categories with a customer report.
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