LVMH
LVMH Moët Hennessy Louis Vuitton is a global luxury goods conglomerate that designs, manufactures, and sells products across fashion and leather goods, perfumes and cosmetics, watches and jewelry, wines and spirits, and selective retailing. It operates a portfolio of premium brands such as Louis Vuitton, Dior, Moët & Chandon, and Sephora, serving affluent consumers worldwide through owned boutiques, department stores, travel retail, e-commerce, and wholesale channels. The company generates revenue from the sale of branded luxury products and related services.
- Revenue
- $94.0B
- Employees
- 213,000
- Founded
- 1987
- Headquarters
- Paris, France
What 11 Arbolus experts think of LVMH
NPS responses are overwhelmingly positive, with 64% of experts giving scores of 9 or above. Advanced use cases (MoreThan1Year) exhibit high NPS (10) and clear renewal intent. Pilot and less-than-one-year users also report high NPS. Only one respondent reported no renewal intent, linked to an Influencer in a pilot phase. Implementation stages are distributed across pilots, less than one year, and over one year, with longer-tenured users displaying the strongest loyalty. Overall Customer Sentiment: Positive
Who reviewed LVMH
- C-Suite 29% (3)
- Director 29% (3)
- Manager 43% (5)
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Sentiment
63 Net Promoter Score, from 11 scored reviews- Promoters 7
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Jan 8
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 63 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 50% 2 answers
- 10/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
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