Magento
Magento is an e-commerce development and services provider that builds, customizes, and maintains online stores for merchants using the Magento/Adobe Commerce platform, offering design, integration, and technical support services. The company serves small and mid-sized retailers and brands seeking tailored e-commerce solutions and ongoing site management.
- E-commerce Platforms & Storefronts
- IT Consulting & Implementation
- Revenue
- $3.5M
- Employees
- 25
- Founded
- 2013
- Headquarters
- Moscow, Russian Federation
What 27 Arbolus experts think of Magento
NPS scores are broadly distributed with several ratings at 8–10 reflecting positive sentiment, but a notable number of 4–7 and a zero, pointing to real dissatisfactions. Renewal intentions are mixed: roughly half signal intent not to renew or are not sure, while the remaining half express likely renewal. Most customers have used the platform for over one year, indicating high stickiness despite varied satisfaction. Expert feedback praises platform flexibility and scalability, but ease of use and developer reliance are recurring pain points.Overall Customer Sentiment: Neutral
Who reviewed Magento
- C-Suite 69% (19)
- Director 15% (4)
- Manager 15% (4)
Employer names and spend open in the full report, along with the other 24 customers.
Everything 27 customers told us about Magento.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-7 Net Promoter Score, from 27 scored reviews- Promoters 6
- Passives 13
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Mar 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- Appeal to Less Technical Teams
- AI-Driven Workflow Improvements
- Reduce Developer Dependency
- Supports Complex Enterprise Needs
Criticised
- Dependence on External Developers
- Emergence of Intuitive Competitors
- Limited Flexibility Perception
- Requires Developer Resources
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 50% 14 answers
- 25% 4 answers
- 8.1/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Magento customers
Report
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