Magento, an Adobe Company
Magento, an Adobe company, is an e-commerce platform provider whose technology underpins Adobe Commerce, enabling businesses to build, manage, and optimize online stores and digital shopping experiences. It serves retailers, brands, and B2B merchants with tools for catalog management, order processing, and integrations with payments, shipping, and marketing systems, generating revenue through software licensing, cloud subscriptions, and related services. Magento operates as part of Adobe’s broader digital experience and commerce product portfolio.
- E-commerce Platforms & Storefronts
- API Management & Integration
- IT Consulting & Implementation
- Revenue
- $200.0M
- Employees
- 800
- Founded
- 2008
- Headquarters
- San Jose, United States of America
What 7 Arbolus experts think of Magento, an Adobe Company
NPS scores display a broad but generally positive distribution, with 40% scoring 8+, 20% at 7, and 20% at 6; one user presented a perfect score of 10. Renewal intent remains strong among high spenders and those with longer-term implementations, while those in offboarding or with lower spend report distinctly lower renewal intent. Stickiness is high among established users (>1 year), with negative sentiment linked to offboarding. Key themes include strong satisfaction and retention among strategic, higher-spending customers, and attrition among low spenders.Overall Customer Sentiment: Positive
Who reviewed Magento, an Adobe Company
- C-Suite 57% (4)
- Director 43% (3)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Oct 8
- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 23 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 3 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 6/10 Average score from customers not renewing
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