Shopware
Shopware is a German software company that develops an open-source and commercial e-commerce platform used by retailers, brands, and B2B merchants to build and manage online stores. Its platform provides storefront, product catalog, checkout, and integrations with payments, logistics, and marketing tools, monetized through licenses, cloud subscriptions, and related services. Shopware serves mid-market and enterprise merchants as well as agencies and system integrators across Europe and globally.
- E-commerce Platforms & Storefronts
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2000
- Headquarters
- Schöppingen, Germany
What 8 Arbolus experts think of Shopware
NPS scores among Shopware customers range from 3 to 9, with an average leaning towards moderate satisfaction. Specifically, there is one low NPS (3), two mid-range NPS (7, 8), and one high NPS (9). Renewal intent is split, with three customers indicating intent to renew and two indicating no intent, reflecting a divided sentiment. Only one customer is currently in offboarding, while others have been live for more than one year or are in pilot stages. The data reveals a consistent pattern where longer-term adopters are more likely to express positive sentiment, but there is a notable segment with lower loyalty or satisfaction.Overall Customer Sentiment: Neutral
Who reviewed Shopware
- C-Suite 71% (6)
- Director 14% (1)
- Manager 14% (1)
Employer names and spend open once the report publishes.
Tell us when the Shopware report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 0
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Jul 6
- Aug 6
- Nov 6
- Jul 6
- Aug 6
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 36 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 100% 4 answers
- 0% 1 answer
- 0% 1 answer
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Shopware customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Shopware
Do you use Shopware at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 8 customers of Shopware have already contributed
Takes a few minutes. Your identity stays anonymous.