Tekmetric
Tekmetric provides a cloud-based shop management system for automotive repair businesses, offering tools for digital vehicle inspections, estimates, work orders, parts and labor management, customer communication, and reporting to help shops manage operations and improve profitability. The platform is sold on a subscription basis to independent repair shops and multi-location operators across North America.
- Industry-Specific ERP
- Project & Work Management
- Revenue
- $15.0M
- Employees
- 120
- Founded
- 2015
- Headquarters
- Houston, United States of America
What 14 Arbolus experts think of Tekmetric
Net Promoter Scores feature a significant bias toward promoters: over 70% of experts give scores of 9 or 10, and only one detractor is noted. Renewal intent is strong, with 90% of quantified respondents planning to renew and only isolated uncertainty among lower spenders. Stickiness is underscored by 70% of the pool being in the post-implementation phase (>1 year); pilots and new customers are a minority. Most experts cite platform centrality and seamless workflow as the strongest points, while gaps in advanced integration and AI functionality are noted by a few.Positive
Who reviewed Tekmetric
- C-Suite 69% (10)
- Director 23% (3)
- Manager 8% (1)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Tekmetric.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 14 scored reviews- Promoters 9
- Passives 2
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Nov 8
- Dec 7
- Apr 8
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 18 across 4 companies.
Praised
- Deeper Ecosystem Integrations
- Expand AI Capabilities
- Target Mid-Size Growth Shops
- Centralized Real-Time Data & Reporting
Criticised
- Learning Curve for Small Shops
- Cost-Value Sensitivity
- AI-Driven Competition
- Learning Curve for Some Users
What customers say
Renewal intent
Plan to renew 82%Plan to renew, by seniority
- 75% 8 answers
- 100% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 3.5/10 Average score from undecided customers
Top alternatives
Most weighed by Tekmetric customers
Report
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