Mitchell1
Mitchell1 provides automotive repair information software, shop management systems, and marketing services that help independent auto repair shops and commercial vehicle service centers diagnose vehicles, estimate and manage repair work, and run their business operations. Its products include repair manuals, wiring diagrams, labor times, parts information, and workflow tools delivered via SaaS and installed software, sold primarily on a subscription basis to repair facilities across North America.
- Industry-Specific ERP
- Project & Work Management
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1918
- Headquarters
- Poway, United States of America
What 12 Arbolus experts think of Mitchell1
Most customers demonstrate high NPS scores, with the majority reporting values of 10 and two reporting 8. Renewal intent is generally strong, with the majority specifying 'Yes'; however, a notable minority state 'Not Sure', indicating some uncertainty particularly among influencers. Stickiness is high for users with more than one year of adoption, but a subset remain at the pilot or not sure stage. Main themes include high satisfaction among operational users and slightly more cautious optimism among procurement/strategy roles.Overall Customer Sentiment: Positive
Who reviewed Mitchell1
- C-Suite 75% (9)
- Director 8% (1)
- Manager 17% (2)
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Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Dec 9
- Jan 9
- Apr 9
- May 9
- Jul 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 60% 5 answers
- 0% 1 answer
- 9.3/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
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