Arbolus Intelligence

Modernizing Medicine

modmed.com · Boca Raton, United States of America

Modernizing Medicine (ModMed) provides specialty-specific electronic health record (EHR), practice management, and revenue cycle management software for medical practices, helping physicians digitize clinical workflows, manage scheduling and billing, and optimize financial performance through a cloud-based platform and related services.

  • Electronic Health Records
  • Revenue Cycle Management
  • IT Consulting & Implementation
Listed in
Revenue
$350.0M
Employees
1,500
Founded
2010
Headquarters
Boca Raton, United States of America

What 27 Arbolus experts think of Modernizing Medicine

NPS ranged from 3 to 10, with a majority of respondents reporting scores of 7-9, reflecting broad satisfaction among both influencers and users. High spenders and long-tenure practices show very strong renewal intent and adoption, particularly among operations leaders in dermatology and multispecialty organizations. Negative or neutral feedback, including lower NPS (3-6), is concentrated among pilot users and organizations offboarding or facing interoperability constraints. Key positive themes: specialty customization, streamlined documentation, deep practice management. Key negatives: slow feature releases, upgrade friction, incomplete enterprise support. Overall Customer Sentiment: Positive

Who reviewed Modernizing Medicine

Total customers 27 25 current · 2 former
Reviews growth +17 in six months
Seniority of respondents
  • C-Suite 70% (19)
  • Director 26% (7)
  • Manager 4% (1)
Finance Manager C-Suite NPS 6 Submitted Sep 2026
Executive Director NPS 9 Will renew Submitted Jul 2025
Operations Leader C-Suite NPS 7 Undecided Submitted Sep 2026

Employer names and spend open in the full report, along with the other 24 customers.

Everything 27 customers told us about Modernizing Medicine.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

0 Net Promoter Score, from 27 scored reviews
  • Promoters 8
  • Passives 11
  • Detractors 8

Cumulative NPS by month

+0 over 6 months
  • Mar 7
  • Apr 7
  • May 7
  • Jun 8
  • Jul 7
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.

Praised

  • Personalized Workflow Automation
  • Expanding Specialty Modules
  • AI-Driven Enhancements
  • Practice Management Integration

Criticised

  • Upgrade Cost Volatility
  • Innovation Plateau
  • Support Response Risks
  • Enterprise Scalability Gaps

What customers say

Practice Management Integration
“We use it for everything from documentation to scheduling, billing, and even pathology—the unified platform is critical for every aspect of our patient experience.”
Specialty Workflow Depth
“Modernizing Medicine stands out for its specialty-specific charting depth, intuitive design, and workflows tailored for outpatient practices.”
Data-Driven Operations
“Mod Med analytics feeds basic data into our Power BI platform, enabling deep dives and giving us crucial visibility we lacked with other vendors.”

Renewal intent

Plan to renew 50%
  • Will renew 6
  • Undecided 4
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 43% 7 answers
  • Director 60% 5 answers
  • 7.8/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 4.5/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 27 + 0

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