MRI Software
MRI Software is a provider of real estate and property management software that offers solutions for commercial, residential, and corporate real estate owners, operators, and investors. Its platform includes property management, accounting, leasing, facilities management, and investment management tools delivered primarily as cloud-based software and related services. The company generates revenue through software subscriptions, maintenance, and professional services such as implementation and support.
- Property Management Software
- Mid-Market & SMB ERP
- IT Consulting & Implementation
- Revenue
- $650.0M
- Employees
- 3,000
- Founded
- 1971
- Headquarters
- Solon, United States of America
What 100 Arbolus experts think of MRI Software
The NPS distribution is wide, ranging from 1 to 10, with high promoters citing robust accounting, modularity, and flexibility as strengths, and detractors noting complexity, lack of integration, and limited user-friendliness. Renewal intent and stickiness are higher among mid-to-large property operators and facilities managers. Many experts praise MRI’s breadth, but several note offboarding due to insufficient integration or requirements for newer technology. Key themes include effective accounting, difficulty in customizing or scaling for large portfolios, and mixed support quality. Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed MRI Software
- C-Suite 73% (73)
- Director 17% (17)
- Manager 10% (10)
Employer names and spend open in the full report, along with the other 97 customers.
Everything 100 customers told us about MRI Software.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-1 Net Promoter Score, from 100 scored reviews- Promoters 26
- Passives 47
- Detractors 27
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 15 across 8 companies.
Praised
- Portfolio Expansion Across Modules
- AI-Driven Workflow Automation
- Integration with Climate and Risk Data
- Modular and Scalable Platform
Criticised
- Support Responsiveness and Reporting
- Integration and Double Data Entry
- Sales and Marketing Limitations
- Cloud-Based Flexibility
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 43% 35 answers
- 50% 8 answers
- 50% 6 answers
- 8.2/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by MRI Software customers
Report
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