Navan
Navan is a corporate travel and expense management platform that combines online booking, spend controls, and automated expense reporting for businesses. It serves mid-market and enterprise customers by providing tools for managing travel policies, payments, and reimbursements in a single system. The company generates revenue through SaaS subscriptions and transaction-based fees paid by corporate clients.
- Expense Management
- Spend Management
- Travel & Expense Management
- Revenue
- $600.0M
- Employees
- 2,500
- Founded
- 2015
- Headquarters
- Palo Alto, United States of America
What 102 Arbolus experts think of Navan
NPS distribution skews positive, with several 9–10 NPS promoters citing platform benefits, but a minority report NPS of 5–7 or 3 due to global inventory gaps or integration pain, especially among largest spenders. Renewal intent is strong where unified workflow and audit improvements are realized, while some high-spend clients express hesitance pending feature roadmap delivery. Implementation stage indicates most are in full deployment across multiple entities, with a few recently onboarded or piloting. Prominent expert themes include platform usability, audit/compliance support, integration quality, and global/local inventory. Overall Customer Sentiment: Positive
Who reviewed Navan
- C-Suite 71% (72)
- Director 24% (24)
- Manager 5% (5)
Employer names and spend open in the full report, along with the other 99 customers.
Everything 102 customers told us about Navan.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
14 Net Promoter Score, from 101 scored reviews- Promoters 39
- Passives 38
- Detractors 24
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 7
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 36 across 7 companies.
Praised
- Regional Inventory Expansion
- Dynamic Rate Negotiation by AI
- AI-Driven Booking and Integration
- Unified Travel and Expense Platform
Criticised
- Competitiveness and Flexibility
- Inventory Coverage Limitations
- Integration and Customization Limits
- Competitor Advantage in African Markets
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 49% 35 answers
- 50% 8 answers
- 0% 1 answer
- 8.9/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 4.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Navan customers
Report
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