Net Health
Net Health provides specialized electronic health record (EHR) and analytics software for outpatient specialty medical providers, including wound care, therapy and rehab, and occupational medicine clinics. Its cloud-based solutions support clinical documentation, workflow management, compliance, and billing, and are sold on a subscription basis to hospitals, health systems, and independent practices. The company also offers data and analytics tools to improve clinical outcomes and operational performance.
- Electronic Health Records
- Revenue Cycle Management
- Revenue
- $150.0M
- Employees
- 600
- Founded
- 1993
- Headquarters
- Pittsburgh, United States of America
What 8 Arbolus experts think of Net Health
NPS distribution shows a broad spread: 13% promoters (NPS 8+), 37% passives (NPS 6–7), and 50% detractors (NPS 1–5). Renewal intent skews negative, with two customers offboarding and 25% unsure about renewal. A majority (>60%) are in the mature implementation stage (>1 year), but offboarding among mid-spenders indicates possible dissatisfaction post-implementation. Unsure renewal and prominent detractor proportions highlight retention risk as a central theme.Overall Customer Sentiment: Neutral
Who reviewed Net Health
- C-Suite 88% (7)
- Manager 12% (1)
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Sentiment
-62 Net Promoter Score, from 8 scored reviews- Promoters 0
- Passives 3
- Detractors 5
Cumulative NPS by month
+1 over 5 months- Sep 4
- Dec 5
- Mar 5
- May 5
- Jul 5
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -62 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 0% 4 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 4.5/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
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