Newgen
Newgen Software is an enterprise software company that provides low-code digital process automation, content management, and customer communication management platforms to banks, insurers, governments, and large enterprises. Its products help organizations digitize workflows, manage documents and records, and modernize customer-facing processes such as onboarding, lending, and service requests. Newgen generates revenue through software licenses and subscriptions, implementation and customization services, and ongoing support and maintenance contracts.
- Business Process Management
- Document Management & E-signature
- IT Consulting & Implementation
- Revenue
- $150.0M
- Employees
- 4,300
- Founded
- 1992
- Headquarters
- New Delhi, India
What 20 Arbolus experts think of Newgen
NPS scores are concentrated in the 7–10 range, with 2 Promoters (NPS 9–10), a cluster of 8s, and only one NPS 5 detractor. Renewal intent is positive among high spenders, while mid/low spend users show some uncertainty ("Not Sure"). Implementation is mostly at >1 year and advanced stages, with pilot-stage detractors not renewing. The primary theme is satisfaction among established bank clients and pockets of uncertainty at early implementation stages.Overall Customer Sentiment: Positive
Who reviewed Newgen
- C-Suite 63% (13)
- Director 32% (6)
- Manager 5% (1)
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Sentiment
5 Net Promoter Score, from 20 scored reviews- Promoters 3
- Passives 15
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 5 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 11% 9 answers
- 40% 5 answers
- 100% 1 answer
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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