Nexus AG.
NEXUS AG is a German healthcare IT company that develops and implements software solutions for hospitals, clinics, rehabilitation centers, and other medical facilities, with a focus on clinical information systems, diagnostics, and administrative workflows. It generates revenue through licensing its software platforms, maintenance and support contracts, and implementation and consulting services across Europe and other international markets.
- Electronic Health Records
- IT Consulting & Implementation
- Revenue
- $320.0M
- Employees
- 2,000
- Founded
- 1989
- Headquarters
- Donaueschingen, Germany
What 5 Arbolus experts think of Nexus AG.
NPS scores vary across roles and industries, with one strong promoter (NPS 9) among high spend healthcare accounts, and the remainder reporting mid-tier scores (NPS 5–6). Renewal intent is split, with 20% confirming renewal and 60% expressing uncertainty or no response, often correlated with NPS scores below 7 and longer implementation duration. Stickiness is mixed, with the majority of responses indicating solutions in place for more than one year (60%), but new high-spend accounts (less than one year, 20%) show strong satisfaction. Key themes include solid stickiness and satisfaction among high spend healthcare customers but indeterminate sentiment elsewhere.Overall Customer Sentiment: Neutral
Who reviewed Nexus AG.
- C-Suite 80% (4)
- Manager 20% (1)
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Sentiment
-60 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 0
- Detractors 4
Cumulative NPS by month
-3 over 3 months- Jun 9
- Nov 8
- Mar 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 25% 4 answers
- 9/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
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