Netsmart
Netsmart is a healthcare technology company that provides electronic health record, care coordination, population health management, and revenue cycle software primarily for behavioral health, post-acute care, human services, and social services organizations. Its cloud-based platforms and services help providers manage clinical workflows, billing, compliance, and data sharing across care settings. Netsmart generates revenue through software licensing and subscriptions, implementation, and managed services for healthcare providers and payers.
- Electronic Health Records
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $900.0M
- Employees
- 3,800
- Founded
- 1968
- Headquarters
- Overland Park, United States of America
What 18 Arbolus experts think of Netsmart
NPS scores cluster in the mid-to-high range (7–10), particularly among high spenders and influencers, with several positive ratings (8–10) from executive decision-makers. Renewal intent is strong for most top spenders, although several users and those in offboarding or pilot stages report neutral to negative sentiment (NPS 2–6, with some not sure about renewal). Most customers have been live for more than one year, supporting long-term stickiness, and positive feedback emphasizes integration, reporting, and platform stability. Key qualitative feedback underscores the platform's capability, though flexibility, innovation, and evolving needs are areas where improvement is sought.Overall Customer Sentiment: Positive
Who reviewed Netsmart
- C-Suite 82% (15)
- Director 18% (3)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about Netsmart.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-29 Net Promoter Score, from 17 scored reviews- Promoters 3
- Passives 6
- Detractors 8
Cumulative NPS by month
+1 over 6 months- Jan 6
- Feb 6
- Mar 7
- May 6
- Jun 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -29 across 1 companies.
Praised
- Growing Needs for Advanced Modules
- AI-Enabled Workflow Enhancements
- Digital Expansion Opportunities
- Platform Flexibility
Criticised
- Competitive Displacement
- Technology Fit for Future Needs
- Disengagement in Pilot/Offboarding
- Need for Innovation and AI Capabilities
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 45% 11 answers
- 0% 2 answers
- 8.2/10 Average score from customers who will renew
- 5.4/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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