Arbolus Intelligence

NetCracker

netcracker.com · Waltham, United States of America

Netcracker Technology is a global provider of business and operations support systems (BSS/OSS), cloud, and orchestration software for communications service providers and large enterprises. The company offers products and managed services that help telecom operators and cable companies design, deliver, automate, and monetize digital and 5G services. It generates revenue through software licensing, SaaS and cloud subscriptions, and long-term professional and managed services contracts.

  • IT Consulting & Implementation
  • Business Process Management
  • Cloud Infrastructure & Hosting
Listed in
Revenue
$1.8B
Employees
10,000
Founded
1993
Headquarters
Waltham, United States of America

What 23 Arbolus experts think of NetCracker

NPS scores are robust, with most experts scoring Netcracker between 7 and 10 and very few detractors. High renewal intention is visible among mid and high spenders, though a minority of high-value users are uncertain or negative about renewal. All respondents are in the advanced implementation stage (more than a year), indicating solid stickiness. Positive themes include broad telecom functionality, thoughtful vendor experience, and operational efficiency, counterbalanced by concerns over implementation complexity and transformation effort. Overall Customer Sentiment: Positive

Who reviewed NetCracker

Total customers 23 22 current · 1 former
Reviews growth +19 in six months
Seniority of respondents
  • C-Suite 73% (17)
  • Director 27% (6)
Strategy Leader Director NPS 9 Will renew Submitted Jul 2026
Revenue Manager C-Suite NPS 7 Will renew Submitted Jul 2026
Operations Leader Director NPS 7 Will renew Submitted Aug 2026

Employer names and spend open in the full report, along with the other 20 customers.

Everything 23 customers told us about NetCracker.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

30 Net Promoter Score, from 23 scored reviews
  • Promoters 9
  • Passives 12
  • Detractors 2

Cumulative NPS by month

-1 over 6 months
  • Feb 9
  • Apr 8
  • May 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.

Praised

  • Growing Need for Automation and Cloud
  • Ongoing Digital Transformation
  • AI-Driven Analytics Enhancement
  • Industry Expertise and Transformation Support

Criticised

  • Competitive Pressure from Alternatives
  • Potential Displacement by Advanced Platforms
  • AI Enhancement Threat
  • Not Ideal for Simple Requirements

What customers say

Industry Expertise and Transformation Support
“I found Netcracker’s experience in large-scale telecom transformation and industry knowledge to be a major advantage for our programs.”
Operational Efficiency and Automation
“Netcracker integrates customer management, service fulfillment, and billing, enabling us to automate order processing and improve operational consistency.”
Comprehensive Telecom Functionality
“I recommend Netcracker because it supports complex commercial and operational processes with broad telecom functionality and strong scalability.”

Renewal intent

Plan to renew 61%
  • Will renew 11
  • Undecided 5
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 58% 12 answers
  • Director 80% 5 answers
  • Not specified 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 7.2/10 Average score from undecided customers
  • 6.5/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 23 + 0

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