Amadeus
Amadeus is a global travel technology company that provides software and distribution systems for airlines, hotels, travel agencies, airports, rail operators, and other travel providers. Its platforms support reservations, inventory management, ticketing, departure control, payments, and data analytics, generating revenue through software licensing, transaction fees, and enterprise solutions. Amadeus serves travel suppliers and intermediaries worldwide, enabling them to manage operations and sell travel products across multiple channels.
- Cloud Infrastructure & Hosting
- API Management & Integration
- IT Consulting & Implementation
- Revenue
- $5.5B
- Employees
- 19,000
- Founded
- 1987
- Headquarters
- Madridanos, Spain
What 106 Arbolus experts think of Amadeus
NPS scores are overwhelmingly positive, with a majority of responses in the 8-10 range, especially among high-spend airline, OTA, and hospitality clients. Renewal intent is robust among major accounts and those with >1 year experience, while pilot-stage and lower spend users are slightly less certain. Most experts cite content breadth, reliability, and scalable integration as positives, while key concerns include integration complexity and the pace of innovation around NDC and AI. Sentiment is strongest among senior commercial and technical stakeholders who oversee large programs.Overall Customer Sentiment: Positive
Who reviewed Amadeus
- C-Suite 72% (76)
- Director 14% (15)
- Manager 15% (16)
Employer names and spend open in the full report, along with the other 103 customers.
Everything 106 customers told us about Amadeus.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 105 scored reviews- Promoters 50
- Passives 42
- Detractors 13
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 30 across 7 companies.
Praised
- Platform Reliability and Ecosystem Maturity
- Strong API Capabilities and Integration
- Content Breadth and Depth
- Developer Friendliness and Integration
Criticised
- Complexity for Small Organizations
- Integration and Customization Challenges
- Opaque Pricing and Complexity
- Lack of Advanced Analytics and Automation
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 60% 45 answers
- 67% 9 answers
- 67% 9 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Amadeus customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Amadeus
Do you use Amadeus at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 106 customers of Amadeus have already contributed
Takes a few minutes. Your identity stays anonymous.