Lighthouse (OTA Insight)
Lighthouse (formerly OTA Insight) provides cloud-based business intelligence and commercial analytics software for hotels and short-term rental operators, helping revenue, distribution, and commercial teams optimize pricing, monitor market demand, and improve profitability through real-time data and benchmarking tools.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2012
- Headquarters
- New York City, United States of America
What 42 Arbolus experts think of Lighthouse (OTA Insight)
NPS scores are distributed with 29% at 10, 29% at 9, 21% at 8, 14% at 7, and 7% at 6. Renewal intent is positive: out of those who stated intent, nearly 80% are likely to renew and the vast majority of high spenders have renewal confidence. Stickiness is very high, with 95% in the 'more than 1 year' implementation stage. Key themes are loyalty, entrenched usage, and reliable value delivery among large hospitality customers.Overall Customer Sentiment: Positive
Who reviewed Lighthouse (OTA Insight)
- C-Suite 71% (30)
- Director 13% (5)
- Manager 16% (7)
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Sentiment
52 Net Promoter Score, from 36 scored reviews- Promoters 20
- Passives 15
- Detractors 1
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 37 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 76% 21 answers
- 80% 5 answers
- 50% 2 answers
- 100% 3 answers
- 9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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