Looker
Looker, now part of Google Cloud, provides a cloud-based business intelligence and data analytics platform that lets organizations model, explore, and visualize data from multiple sources. Its software is used by data teams and business users to build dashboards, embedded analytics, and data-driven workflows, typically sold via subscription to mid-market and enterprise customers.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Data Warehousing & Lakes
- Revenue
- $200.0M
- Employees
- 900
- Founded
- 2012
- Headquarters
- Mountain View, United States of America
What 153 Arbolus experts think of Looker
NPS scores range from 4 to 10, with most responses clustered between 7 and 10, indicating generally positive sentiment. Renewal intent is high among larger organizations and high spenders, tied to governance and scalable reporting value. Most customers are in mature implementation stages, with few notable outliers expressing moderate or weak sentiment due to complexity or licensing. Key themes include strong data governance, consistent metrics, and integration strengths, balanced by concerns over learning curve, administrative overhead, and licensing structure.Overall Customer Sentiment: Positive
Who reviewed Looker
- C-Suite 55% (84)
- Director 29% (44)
- Manager 17% (26)
Employer names and spend open in the full report, along with the other 150 customers.
Everything 153 customers told us about Looker.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
32 Net Promoter Score, from 152 scored reviews- Promoters 70
- Passives 61
- Detractors 21
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 34 across 10 companies.
Praised
- Pre-Built Vertical Templates
- Simplified Self-Service Analytics
- AI-Driven Analytics Expansion
- Scalability and Integration
Criticised
- Licensing and Cost Concerns
- Learning Curve and Technical Overhead
- Custom Configuration Burden
- Rising Total Cost of Ownership
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 67% 27 answers
- 64% 14 answers
- 50% 4 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Looker customers
Report
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