Lufthansa Systems
Lufthansa Systems is an aviation IT provider that develops and operates software solutions and IT services for airlines and other aviation industry stakeholders, covering areas such as flight operations, navigation, route planning, passenger services, and revenue management. The company generates revenue through licensing, SaaS subscriptions, and managed IT and consulting services for carriers worldwide. It operates as a subsidiary of Lufthansa Group, serving both group airlines and external customers.
- IT Consulting & Implementation
- Cloud Infrastructure & Hosting
- Revenue
- $600.0M
- Employees
- 3,000
- Founded
- 1995
- Headquarters
- Raunheim, Germany
What 23 Arbolus experts think of Lufthansa Systems
NPS scores from respondents cluster predominantly between 7 and 10, indicating a broad base of neutral to positive sentiment. A considerable portion of customers have a 'Not Sure' renewal intent, highlighting uncertainty despite generally favorable sentiment. Stickiness is evidenced by most customers reporting more than one year of implementation, while a minority are in early or 'offboarding' phases. Key quantitative themes include consistency in sentiment among high spenders and operational roles, but strategic uncertainty in renewal may warrant further exploration.Overall Customer Sentiment: Neutral to Positive
Who reviewed Lufthansa Systems
- C-Suite 87% (20)
- Manager 13% (3)
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Sentiment
17 Net Promoter Score, from 23 scored reviews- Promoters 5
- Passives 17
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 8
- Feb 8
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 17 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 41% 17 answers
- 67% 3 answers
- 8/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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