Arbolus Intelligence

DOMO

domo.com · American Fork, United States of America

Domo is a cloud-based business intelligence and data experience platform that connects, transforms, and visualizes data from multiple sources to support real-time decision making. It serves enterprises and mid-market organizations across industries, offering subscription-based software that enables executives and frontline employees to access dashboards, analytics, and data apps on web and mobile. The company generates revenue primarily through SaaS subscriptions and related professional services.

  • Business Intelligence & Dashboards
  • Data Integration & ETL
  • Workflow Automation
Listed in
Revenue
$308.0M
Employees
1,000
Founded
2010
Headquarters
American Fork, United States of America

What 71 Arbolus experts think of DOMO

The NPS distribution spans a broad spectrum, with values ranging from 2 to 10 and large clusters around 7-9. High NPS correlates with established, long-term customers in mid-to-large enterprises. Renewal intent is positive among high spenders and established users, but less certain or negative among pilots, low spenders, and those offboarding. Most users are past initial implementation, with 'MoreThan1Year' the dominant stage. Experts consistently note strengths in visualization and platform flexibility but cite lagging AI and usability as main pain points. Overall Customer Sentiment: Neutral

Who reviewed DOMO

Total customers 71 65 current · 6 former
Reviews growth +44 in six months
Seniority of respondents
  • C-Suite 54% (38)
  • Director 32% (23)
  • Manager 14% (10)
Data Leader C-Suite NPS 6 Submitted Jun 2026
Operations Manager Manager NPS 8 Submitted Jul 2026
Founder Director NPS 5 Submitted Jun 2026

Employer names and spend open in the full report, along with the other 68 customers.

Everything 71 customers told us about DOMO.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

7 Net Promoter Score, from 71 scored reviews
  • Promoters 24
  • Passives 28
  • Detractors 19

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 26 across 4 companies.

Praised

  • Broader User Enablement
  • Dynamic Data Representation
  • AI Advancement
  • Platform Adoption

Criticised

  • High User Support Requirement
  • Lagging AI Features
  • Limited Dynamic Visualizations
  • Generic Analytics Alternatives

What customers say

Platform Adoption
“DOMO is our default data visualization tool, standardizing reporting and reducing the complexity of managing multiple BI platforms.”
Specialized Capabilities
“Beast Mode enables the team to stitch and clarify datasets effectively, which is crucial for deeper analytics and narratives.”
Comprehensive Data Visualization
“I use DOMO to provide actionable visualizations across ERP, CRM, and MES data, consolidating key operational metrics onto a single, accessible platform.”

Renewal intent

Plan to renew 51%
  • Will renew 18
  • Undecided 9
  • Not renewing 8

Plan to renew, by seniority

  • C-Suite 40% 20 answers
  • Director 58% 12 answers
  • Manager 100% 3 answers
  • 8.6/10 Average score from customers who will renew
  • 6.9/10 Average score from undecided customers
  • 7.3/10 Average score from customers not renewing

Top alternatives

Most weighed by DOMO customers

Report

Customer Report - Oct 2026 Oct 2026 71 + 3

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