Dow Jones
Dow Jones is a global provider of business and financial news, data, and analytics, best known for brands such as The Wall Street Journal, Factiva, Barron’s, and MarketWatch. It serves financial institutions, corporations, and professionals with subscription-based information services, research tools, and market data products. The company generates revenue primarily through digital and print subscriptions, licensing, and enterprise data solutions.
- Business Intelligence & Dashboards
- Data Warehousing & Lakes
- Revenue
- $2.2B
- Employees
- 7,000
- Founded
- 1882
- Headquarters
- New York City, United States of America
What 43 Arbolus experts think of Dow Jones
NPS scores are highly positive, with 50% of responses at 9 or 10 and only one detractor (score 0). Renewal intent is predominantly strong, especially among high and mid spenders and Influencers. Most customers are implemented for more than one year, while pilot and early-stage users report lower certainty on renewal. Key themes include robust satisfaction with compliance functionality and perceived dependability, with few negative signals.Overall Customer Sentiment: Positive
Who reviewed Dow Jones
- C-Suite 62% (27)
- Director 19% (8)
- Manager 19% (8)
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Sentiment
27 Net Promoter Score, from 43 scored reviews- Promoters 17
- Passives 21
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 35%Plan to renew, by seniority
- 31% 13 answers
- 67% 3 answers
- 25% 4 answers
- 8.7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7.8/10 Average score from customers not renewing
Top alternatives
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