LexisNexis
LexisNexis is a global provider of legal, regulatory, and business information and analytics solutions, offering research platforms, workflow tools, and data services primarily to law firms, corporations, government agencies, and academic institutions. It monetizes through subscriptions and licenses to its online research databases, software products, and analytics tools, as well as related professional services.
- Knowledge Management & Collaboration
- Document Management & E-signature
- Legal Practice Management
- Revenue
- $2.5B
- Employees
- 11,000
- Founded
- 1970
- Headquarters
- Miamisburg, United States of America
What 112 Arbolus experts think of LexisNexis
Net Promoter Score (NPS) distribution is weighted toward promoters, with most scores in the 7–10 range, driven by positive comments on time savings and usability. Renewal intent is high among mid and high spenders, while only a minority (notably some low spenders or recent offboarding users) indicate non-renewal. Stickiness is reinforced by over half of respondents reporting over one-year implementation, reflecting mature adoption. Recurring themes include trust in legal expertise, efficiency gains, but also recurring feedback on hallucinations and AI-specific limitations.Overall Customer Sentiment: Positive
Who reviewed LexisNexis
- C-Suite 72% (81)
- Director 22% (25)
- Manager 6% (7)
Employer names and spend open in the full report, along with the other 109 customers.
Everything 112 customers told us about LexisNexis.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
19 Net Promoter Score, from 112 scored reviews- Promoters 41
- Passives 52
- Detractors 19
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 13 reviews, accumulated up to each month. Category median 21 across 13 companies.
Praised
- Advanced Legal AI Accuracy
- Expansion with AI Backup Solutions
- Personalized Workflow Enhancements
- Replaces Manual, Repetitive Work
Criticised
- AI Hallucinations and Nuance Gaps
- Manual Re-entry Burden
- Output Requires Vigilance
- Workflow Reliability Drives Retention
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 61% 66 answers
- 50% 16 answers
- 40% 5 answers
- 100% 3 answers
- 8.4/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 4.4/10 Average score from customers not renewing
Top alternatives
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