Microsoft Copilot
Microsoft Copilot is an AI assistant from Microsoft that integrates large language models with Microsoft 365, Windows, and web experiences to help users generate content, analyze data, write code, and automate tasks. It serves enterprise, SMB, and individual users through subscriptions and usage-based licensing tied to Microsoft’s productivity and cloud products. Revenue is generated primarily via add-on Copilot licenses for Microsoft 365, GitHub, and other Microsoft services.
- Generative AI Platforms
- Product Analytics & Feedback
- Workflow Automation
- Revenue
- $800.0M
- Employees
- 2,200
- Founded
- 2023
- Headquarters
- Redmond, United States of America
What 475 Arbolus experts think of Microsoft Copilot
Customer NPS is high with majority 8-10, strong renewal intent, and over 70% at more than one year of adoption—reflecting deep stickiness. Most experts see Copilot as core to daily workflows, praising productivity gains and integration, but some note current limitations versus competing AI assistants for complex tasks or creative reasoning. The dominant themes are strong embeddedness within Microsoft 365, measurable reduction of administrative overhead, and value realization driven by familiar user experience. Occasional negative sentiment is linked to insufficient ERP/data integration or feature parity with standalone AI tools. Overall Customer Sentiment: Positive
Who reviewed Microsoft Copilot
- C-Suite 58% (276)
- Director 25% (119)
- Manager 17% (81)
Employer names and spend open in the full report, along with the other 472 customers.
Everything 475 customers told us about Microsoft Copilot.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 473 scored reviews- Promoters 233
- Passives 165
- Detractors 75
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 15 reviews, accumulated up to each month. Category median 39 across 15 companies.
Praised
- Security and Compliance Ready
- Productivity Gains and Time Savings
- Embedded Microsoft 365 Integration
- Deepening Industry-Specific Use
Criticised
- Manual Validation Still Required
- Lacks Deep ERP/Data Integration
- Variance in Output Quality
- Reliance on Microsoft Ecosystem
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 63% 116 answers
- 70% 53 answers
- 50% 24 answers
- 62% 13 answers
- 8.6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 4.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Microsoft Copilot customers
Report
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