Arbolus Intelligence

Anthropic Claude

claude.ai · San Francisco, United States of America

Claude.ai appears to be an AI-related web property, but there is insufficient reliable public information tying this specific domain to a distinct operating company, its products, customers, or business model.

Listed in
Revenue
$1.0B
Employees
5
Founded
2024
Headquarters
San Francisco, United States of America

What 1,960 Arbolus experts think of Anthropic Claude

NPS scores are overwhelmingly positive, with the majority of ratings at 9-10 and a small proportion at 7-8. High NPS is driven by Claude’s reasoning, code quality, flexibility, and productivity impact in both technical and business workflows. Most users express intent to increase spend and deepen integration across teams. Stickiness is high, with widespread use in daily work, technical operations, and executive decision-making. Themes include superior handling of long documents, nuanced writing, reliable coding assistants, and time/cost savings. Negative feedback is mostly limited to usage limits, price sensitivity, and mainstream enterprise integration. Overall Customer Sentiment: Positive

Who reviewed Anthropic Claude

Total customers 1,960 1,852 current · 108 former
Reviews growth +1,433 in six months
Seniority of respondents
  • C-Suite 65% (1,274)
  • Director 23% (451)
  • Manager 12% (235)
Engineering Engineer C-Suite NPS 10 Submitted Jun 2026
Operations Leader C-Suite NPS 10 Submitted Sep 2026
Revenue Leader Director NPS 10 Submitted May 2026

Employer names and spend open in the full report, along with the other 1,957 customers.

Everything 1,960 customers told us about Anthropic Claude.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

78 Net Promoter Score, from 1,959 scored reviews
  • Promoters 1557
  • Passives 374
  • Detractors 28

Cumulative NPS by month

+0 over 6 months
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 28 reviews, accumulated up to each month. Category median 39 across 28 companies.

Praised

  • Superior Reasoning and Writing
  • Handling Complex Documents and Analysis
  • Coding Quality and Large Context
  • Enterprise Deep Integration

Criticised

  • Feature Parity and Price Pressures
  • Enterprise Data Privacy
  • Competitive AI Progress
  • Enterprise Integrations

What customers say

Superior Reasoning and Writing
“It consistently delivers clear, structured reasoning and produces high-quality writing that enhances my workflow outcomes.”
Handling Complex Documents and Analysis
“Claude is my go-to for reviewing contracts, proposals, and long reports—I save hours and get more accurate results every week.”
Coding Quality and Large Context
“It allows me to parse entire codebases, produce reliable code, and hold context across long projects—critical capabilities for my team.”

Renewal intent

Plan to renew 87%
  • Will renew 631
  • Undecided 84
  • Not renewing 13

Plan to renew, by seniority

  • C-Suite 86% 456 answers
  • Director 90% 156 answers
  • Manager 84% 44 answers
  • Not specified 85% 72 answers
  • 9.3/10 Average score from customers who will renew
  • 8.2/10 Average score from undecided customers
  • 8.3/10 Average score from customers not renewing

Top alternatives

Most weighed by Anthropic Claude customers

Report

Customer Report - Oct 2026 Oct 2026 1,960 + 86

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