OpenAI
OpenAI is an artificial intelligence research and deployment company that develops large-scale AI models and tools, including the GPT family of language models and related APIs, for developers, enterprises, and consumers. It monetizes through paid access to its AI platform, enterprise offerings, and partnerships that embed its models into products and workflows. The company focuses on advancing AI capabilities while providing commercial-grade infrastructure, safety systems, and interfaces for practical use cases across industries.
- Generative AI Platforms
- MLOps & ML Platforms
- Document & Vision AI
- Revenue
- $3.5B
- Employees
- 1,500
- Founded
- 2015
- Headquarters
- San Francisco, United States of America
What 1,617 Arbolus experts think of OpenAI
OpenAI maintains high NPS scores, with the majority of experts scoring 8–10 and frequent mentions of strong renewal intent. Sentiment is most positive among high spenders in technology and operations, citing rapid productivity gains, reliable APIs, and model quality. Stickiness is notably high, with many users deeply integrating OpenAI tools into core workflows. While cost and privacy concerns do surface, most users report that realized value outweighs these. Key feedback themes include unmatched productivity, strong developer support, and ecosystem maturity, with governance and cost predictability as improvement areas.Overall Customer Sentiment: Positive
Who reviewed OpenAI
- C-Suite 67% (1,083)
- Director 21% (340)
- Manager 12% (194)
Employer names and spend open in the full report, along with the other 1,614 customers.
Everything 1,617 customers told us about OpenAI.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
57 Net Promoter Score, from 1,608 scored reviews- Promoters 1015
- Passives 497
- Detractors 96
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 16 reviews, accumulated up to each month. Category median 41 across 16 companies.
Praised
- Productivity and Breadth
- Model Quality and Versatility
- Integration and Ecosystem
- Better Governance and Evaluation Tools
Criticised
- Compliance and Integration Limits
- Hallucinations and Output Verification
- Cost and Rate Limits
- Vendor Lock-In and Market Pressure
What customers say
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 76% 501 answers
- 79% 145 answers
- 68% 62 answers
- 73% 41 answers
- 8.9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 6.9/10 Average score from customers not renewing
Top alternatives
Most weighed by OpenAI customers
Report
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