Ophelos, Ltd.
Ophelos is a UK-based technology company that provides an AI-powered debt resolution and collections platform for enterprises such as lenders, utilities, and telecoms. Its software uses machine learning, digital self-service tools, and data-driven workflows to help organizations manage overdue accounts more efficiently while offering consumers flexible, personalized repayment options. The company generates revenue through SaaS and service fees charged to business clients using its collections and debt management solutions.
- Fraud Detection & Prevention
- Business Process Management
- Workflow Automation
- Revenue
- $4.0M
- Employees
- 45
- Founded
- 2020
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of Ophelos, Ltd.
NPS scores are clustered in the 6–9 range, with three experts scoring 8 or 9 and one giving a 6. Renewal intent is uniformly positive among Influencers; Users are neutral to positive but provided less renewal detail. Stickiness is high, with most users at more than one year (57%) and some at less than one year but showing early satisfaction. Key feedback themes include strong automation and customer engagement, with persistent concerns over integration and transparency. Customers highlight measurable workflow efficiency improvements as a major positive.Overall Customer Sentiment: Positive
Who reviewed Ophelos, Ltd.
- Director 33% (2)
- Manager 67% (5)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Ophelos, Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 4
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Oct 9
- Feb 8
- Mar 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Praised
- Automation and Segmentation Capabilities
- Digital Self-Service Repayment Journeys
- Operational Efficiency Improvements
- Tooling Consolidation and Utilization Focus
Criticised
- Potential Overdependency on Single Vendor
- Integration with Legacy Systems
- Transparency of Decision Logic
- Competitive Displacement by More Efficient Alternatives
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 2 answers
- 8.3/10 Average score from customers who will renew
Top alternatives
Most weighed by Ophelos, Ltd. customersReport
More in Data & Analytics and Customer Support
Other companies in both categories with a customer report.
For people who use Ophelos, Ltd.
Do you use Ophelos, Ltd. at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 7 customers of Ophelos, Ltd. have already contributed
Takes a few minutes. Your identity stays anonymous.