Otter AI
Otter.ai provides an AI-powered transcription and meeting assistant platform that automatically records, transcribes, summarizes, and organizes conversations from meetings, calls, and lectures for business, education, and individual users. The company monetizes through subscription plans for teams, enterprises, and professionals, as well as integrations with collaboration tools like Zoom, Google Meet, and Microsoft Teams.
- Document & Vision AI
- Product Analytics & Feedback
- Revenue
- $25.0M
- Employees
- 180
- Founded
- 2016
- Headquarters
- Mountain View, United States of America
What 201 Arbolus experts think of Otter AI
NPS scores are high, with 30% of users scoring 9–10 and another 50% in the 7–8 range, indicating positive sentiment. Renewal intent is strong for premium tiers, particularly among users citing productivity gains and workflow integration. Stickiness is highest among operational leaders, IT decision makers, and consultants who manage frequent meetings. Key feedback themes are: consistent time savings, reliable search, and ease of use. Main concerns include transcription accuracy (accents/jargon), speaker identification, privacy, and overlap with bundled AI tools. Overall Customer Sentiment:Positive
Who reviewed Otter AI
- C-Suite 71% (143)
- Director 18% (36)
- Manager 11% (22)
Employer names and spend open in the full report, along with the other 198 customers.
Everything 201 customers told us about Otter AI.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
13 Net Promoter Score, from 201 scored reviews- Promoters 70
- Passives 89
- Detractors 42
Cumulative NPS by month
+0 over 5 months- Jun 8
- Jul 7
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 32 across 10 companies.
Praised
- Multilingual and Terminology Improvements
- Privacy Controls and Data Sovereignty
- Workflow Automation and Integration Expansion
- Reliable Search and Knowledge Retention
Criticised
- Privacy and Compliance Concerns
- Inconsistent Transcription Accuracy
- Speaker Identification and Multilingual Challenges
- Privacy, Consent and Compliance
What customers say
Renewal intent
Plan to renew 39%Plan to renew, by seniority
- 38% 45 answers
- 20% 5 answers
- 75% 4 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Otter AI customers
Report
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