Paradox
Paradox is an HR technology company that provides an AI-powered recruiting assistant to automate candidate screening, interview scheduling, and communication for high-volume hiring employers. Its platform integrates with applicant tracking systems and career sites to streamline frontline and hourly worker recruiting for industries such as retail, hospitality, healthcare, and logistics. The company generates revenue through subscription-based software licenses and related services sold to mid-market and enterprise customers.
- Applicant Tracking & Recruiting
- Conversational AI & Chatbots
- Workflow Automation
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2016
- Headquarters
- Mesa Verde, United States of America
What 11 Arbolus experts think of Paradox
NPS scores range from 4 to 10, with a central tendency near 8, indicating moderate to strong satisfaction. 50% of high spenders demonstrate positive renewal intent, with others unsure, pointing to both loyalty and some caution. Majority of customers are in the post-implementation (over 1 year) stage, suggesting developed familiarity with the platform. Key quantitative themes are platform robustness, automation value, and concerns about long-term value for high-ticket customers.Overall Customer Sentiment: Positive
Who reviewed Paradox
- C-Suite 50% (6)
- Director 50% (6)
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Sentiment
18 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jun 8
- Oct 8
- Apr 7
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 17 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 60% 5 answers
- 0% 2 answers
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
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