Perplexity AI
Perplexity AI is an AI research and product company that provides an answer engine combining large language models with web search to deliver cited, conversational responses to user queries. Its platform serves consumers, knowledge workers, and enterprises through web and mobile apps and paid Pro plans that offer enhanced capabilities and usage limits. The company generates revenue via subscriptions and enterprise offerings for advanced AI search and assistant functionality.
- Generative AI Platforms
- Knowledge Management & Collaboration
- Search & Information Discovery
- Revenue
- $15.0M
- Employees
- 120
- Founded
- 2022
- Headquarters
- San Francisco, United States of America
What 197 Arbolus experts think of Perplexity AI
NPS distribution is strongly positive, with the majority of scores between 8 and 10. Renewal intent is high among large enterprise and influencer buyers, with most sticking with the platform over a year. Stickiness is driven by implemented usage in daily workflows, especially for research and quick information access. Repeated expert feedback emphasizes speed, reliable source citations, and concise summaries as key strengths, though some users note overlap with competitors and the need for deeper integration. Overall Customer Sentiment: Positive
Who reviewed Perplexity AI
- C-Suite 66% (130)
- Director 23% (45)
- Manager 11% (22)
Employer names and spend open in the full report, along with the other 194 customers.
Everything 197 customers told us about Perplexity AI.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
51 Net Promoter Score, from 195 scored reviews- Promoters 116
- Passives 63
- Detractors 16
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 44 across 10 companies.
Praised
- Enterprise and Customization Advances
- Deeper Academic and Compliance Features
- Better Integration with Internal Knowledge
- Comprehensive Web and Source Coverage
Criticised
- Competitive Feature Parity and Churn Risk
- Consolidation Around Core Model Providers
- Direct AI Competitor Substitution
- Occasional Incomplete or Inaccurate Information
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 78% 45 answers
- 72% 18 answers
- 67% 6 answers
- 33% 3 answers
- 8.9/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 7.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Perplexity AI customers
Report
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