Pinecone
Pinecone provides a managed vector database and related infrastructure that enables developers and enterprises to build and deploy AI applications such as semantic search, recommendation, and retrieval-augmented generation. Its cloud-native service stores and indexes high-dimensional embeddings at scale, integrating with popular machine learning and LLM frameworks. The company generates revenue through usage-based and subscription pricing for its hosted database platform across major cloud providers.
- Database & Data Storage
- MLOps & ML Platforms
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2019
- Headquarters
- San Francisco, United States of America
What 47 Arbolus experts think of Pinecone
NPS distribution is highly positive, with the majority of experts rating 8-10 on likelihood to recommend, especially among enterprise AI leaders. Most Influencers and Users express strong renewal intent and satisfaction, notably for mature implementations (>1 year). Stickiness is high for core AI and RAG workloads, though cost and lock-in drive some neutrality or caution among smaller customers or those early in adoption. Key feedback themes highlight Pinecone’s reliability for retrieval, integration ease, and scalability. Some cite pricing and closed architecture as drawbacks. Overall Customer Sentiment: Positive
Who reviewed Pinecone
- C-Suite 64% (30)
- Director 17% (8)
- Manager 19% (9)
Employer names and spend open in the full report, along with the other 44 customers.
Everything 47 customers told us about Pinecone.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
27 Net Promoter Score, from 47 scored reviews- Promoters 17
- Passives 26
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 38 across 2 companies.
Praised
- Broaden Workflow Integrations
- Pricing Optimization for High-Volume AI
- Expand Self-Hosting and Hybrid Deployment
- Seamless Integration and Managed Infrastructure
Criticised
- Cost-Driven Switching to Simpler Solutions
- Hybrid Competitors from Major Cloud Providers
- Emerging Open-Source Alternatives
- Closed Hosted-Only System Limits Control
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 64% 14 answers
- 40% 5 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Pinecone customers
Report
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