Arbolus Intelligence

playht

play.ht · San Francisco, United States of America

PlayHT is an AI voice generation platform that provides text-to-speech and voice cloning tools for developers, creators, and businesses. Its cloud-based APIs and web studio allow users to generate realistic synthetic voices in multiple languages for applications such as content creation, podcasts, product experiences, and conversational interfaces. The company monetizes through subscription plans and usage-based pricing for its SaaS platform and API access.

  • Generative AI Platforms
  • Speech & Conversational AI Infrastructure
Listed in
Revenue
$8.0M
Employees
60
Founded
2016
Headquarters
San Francisco, United States of America

What 6 Arbolus experts think of playht

NPS scores from respondents range between 6 and 9, with two scoring 8 and one scoring 9, suggesting moderate-to-high satisfaction. However, all respondents indicate 'Not Sure' for renewal intent, and implementation stage distribution includes 2 in Pilot, 1 in LessThan1Year, and 2 in MoreThan1Year. This indicates a customer base still actively evaluating the solution. Key themes include satisfactory NPS but hesitant renewal pattern and spread adoption stages.Overall Customer Sentiment: Neutral

Who reviewed playht

Total customers 6 6 current · 0 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 67% (4)
  • Director 33% (2)
Founder C-Suite NPS 8 Undecided Submitted Dec 2025
Revenue Leader C-Suite NPS 7 Submitted Jul 2026
Product Leader Director NPS 8 Undecided Submitted Jan 2026

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Sentiment

0 Net Promoter Score, from 6 scored reviews
  • Promoters 1
  • Passives 4
  • Detractors 1

Cumulative NPS by month

+0 over 4 months
  • Dec 8
  • Jan 8
  • Mar 8
  • Jul 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 25 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 5
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 3 answers
  • Director 0% 2 answers
  • 7.6/10 Average score from undecided customers

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