Poly AI
PolyAI develops enterprise conversational AI platforms that power voice assistants and customer service agents, enabling businesses to automate and handle natural language phone and digital interactions at scale. The company serves large enterprises across sectors such as banking, hospitality, and retail, typically selling its AI-powered voice assistant solutions on a SaaS and usage-based model. Its technology focuses on robust speech recognition, natural language understanding, and integrations with existing contact center and CRM systems.
- Conversational AI & Chatbots
- Speech & Conversational AI Infrastructure
- Customer Support & Help Desk
- Revenue
- $25.0M
- Employees
- 200
- Founded
- 2017
- Headquarters
- Londonderry County Borough, United Kingdom
What 35 Arbolus experts think of Poly AI
35 customers have reviewed Poly AI so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Poly AI
- C-Suite 65% (23)
- Director 29% (10)
- Manager 6% (2)
Employer names and spend open once the report publishes.
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Sentiment
22 Net Promoter Score, from 35 scored reviews- Promoters 12
- Passives 19
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 28 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 60% 15 answers
- 50% 6 answers
- 0% 1 answer
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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