Kore.ai
Kore.ai is an enterprise software company that provides an AI-native platform for building, deploying, and managing conversational virtual assistants and generative AI applications for customer service, employee support, and contact center automation. Its platform is used by large enterprises and service providers to automate interactions across voice and digital channels, integrating with existing systems such as CRM, ITSM, and HR tools. Kore.ai generates revenue through subscriptions and enterprise licensing, along with professional services for implementation and customization.
- Conversational AI & Chatbots
- Contact Center Software
- Customer Support & Help Desk
- Revenue
- $90.0M
- Employees
- 900
- Founded
- 2014
- Headquarters
- Orlando, United States of America
What 49 Arbolus experts think of Kore.ai
Sentiment is positive overall (NPS 28), with 20 of 30 renewal responses affirmative; enthusiasm is tempered by cost, governance, implementation complexity, and product-maturity concerns.
Who reviewed Kore.ai
- C-Suite 66% (32)
- Director 15% (7)
- Manager 19% (9)
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Sentiment
26 Net Promoter Score, from 49 scored reviews- Promoters 20
- Passives 22
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 26 across 12 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 67% 21 answers
- 75% 4 answers
- 67% 6 answers
- 8.3/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
Top alternatives
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