Lakera
Lakera is an AI security company that provides tools to protect large language models and other AI systems from prompt injection, data exfiltration, and other adversarial attacks. Its platform helps enterprises test, monitor, and harden AI applications before and after deployment, reducing security, compliance, and brand risks associated with generative AI. Lakera generates revenue through subscriptions and enterprise contracts for its AI security and safety products and services.
- Application & Code Security
- Security Operations (SIEM/SOAR)
- Revenue
- $4.0M
- Employees
- 55
- Founded
- 2021
- Headquarters
- Switzerland
What 9 Arbolus experts think of Lakera
NPS distribution skews positive, with 3 scores of 9 or above, 3 scores between 7–8, and 1 lower score of 5 from a low spender. Renewal intent is predominantly positive among high and mid spenders, with four clear affirmatives, one negative, and one undecided. Stickiness is strongest among those with more than a year of implementation, all of whom indicate high NPS and likely renewal. The only instance of offboarding correlates with the lowest NPS and spend. Key themes are strong value realization and stickiness for high-value deployments.Overall Customer Sentiment: Positive
Who reviewed Lakera
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 5
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Aug 8
- Apr 8
- May 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 44 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 4 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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