Labelbox
Labelbox is a data-centric AI platform that provides tools for annotating, managing, and improving training data for computer vision, NLP, and other machine learning models. It serves enterprises and AI teams that need to build and maintain high-quality labeled datasets, offering a SaaS platform with labeling workflows, quality controls, and data management capabilities. The company generates revenue through subscriptions and usage-based pricing for its cloud-based software and related services.
- Document & Vision AI
- MLOps & ML Platforms
- Data Integration & ETL
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2018
- Headquarters
- San Francisco, United States of America
What 10 Arbolus experts think of Labelbox
NPS scores are highly favorable, with 60% giving scores of 9 or 10 and the rest at 6 or 7. Renewal intent is confirmed for all users providing a response, and 90% of customers have more than 1 year of platform experience, highlighting strong stickiness. The overall theme is sustained customer satisfaction with long-term product adoption.Overall Customer Sentiment: Positive
Who reviewed Labelbox
- C-Suite 67% (7)
- Director 17% (2)
- Manager 17% (2)
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Sentiment
60 Net Promoter Score, from 10 scored reviews- Promoters 7
- Passives 2
- Detractors 1
Cumulative NPS by month
+2 over 5 months- Dec 7
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 46 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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