Cognigy
Cognigy is an enterprise conversational AI platform that enables organizations to build, deploy, and manage AI-powered virtual agents for customer service and employee support across voice and chat channels. Its low-code platform integrates with contact center and backend systems to automate interactions while allowing seamless handover to human agents. Cognigy generates revenue by selling software licenses and subscriptions, along with related professional services, to large enterprises and contact centers globally.
- Conversational AI & Chatbots
- Contact Center Software
- IT Consulting & Implementation
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2016
- Headquarters
- Düsseldorf-Pempelfort, Germany
What 60 Arbolus experts think of Cognigy
The NPS distribution is skewed positively with 32% of experts scoring 9-10 (Promoters), 47% giving 7-8 (Neutrals), and 21% scoring 6 or below (Detractors). Renewal intent is high among top spenders and long-term adopters, but pilot and lower spend groups show more uncertainty. The stickiness profile favors long-term implementation: 56% are in the MoreThan1Year stage, 28% in LessThan1Year, and the remainder in pilot or onboarding. Predominant positive themes include high automation ROI, platform stability, and user satisfaction.Overall Customer Sentiment: Positive
Who reviewed Cognigy
- C-Suite 63% (38)
- Director 30% (18)
- Manager 7% (4)
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Sentiment
26 Net Promoter Score, from 60 scored reviews- Promoters 25
- Passives 26
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 26 across 10 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 49%Plan to renew, by seniority
- 46% 24 answers
- 62% 13 answers
- 0% 2 answers
- 8.8/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 6.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Cognigy customers
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