ElevenLabs
ElevenLabs is an AI audio technology company that develops text-to-speech, voice cloning, and dubbing tools for creators, enterprises, and platforms. Its cloud-based APIs and web applications allow users to generate natural-sounding speech in multiple languages, localize content, and build voice-enabled products. The company monetizes through usage-based and subscription plans for individuals, businesses, and developers.
- Generative AI Platforms
- Document & Vision AI
- Revenue
- $25.0M
- Employees
- 200
- Founded
- 2022
- Headquarters
- Londonderry County Borough, United Kingdom
What 205 Arbolus experts think of ElevenLabs
NPS is strongly positive, with 60% promoters (scores 9–10), 25% passives, and 15% detractors. Renewal intent is high in core media, telco, and content segments, driven by superior voice fidelity, multilingual support, and rapid API deployment. Stickiness is strongest where voice is deeply embedded for client-facing or regulatory content; minor concerns are reported around cost scaling and feature update pace. Main themes in qualitative feedback: unmatched audio quality, rapid workflow integration, but rising pressure on pricing and desire for greater control over emotional range and editing precision.Overall Customer Sentiment: Positive
Who reviewed ElevenLabs
- C-Suite 63% (129)
- Director 21% (43)
- Manager 16% (33)
Employer names and spend open in the full report, along with the other 202 customers.
Everything 205 customers told us about ElevenLabs.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 204 scored reviews- Promoters 115
- Passives 78
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 15 reviews, accumulated up to each month. Category median 33 across 15 companies.
Praised
- Multilingual and Scalable Content Production
- Flexible and Rapid Workflow Integration
- Industry-leading Voice Quality and Realism
- Cost-Efficiency and End-to-End Workflow
Criticised
- Editing and Pronunciation Control Gaps
- Access and API Feature Parity
- Cost Structure at Scale
- Feature Lag and Model Access
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 75% 64 answers
- 73% 22 answers
- 56% 9 answers
- 78% 9 answers
- 8.8/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by ElevenLabs customers
Report
More in Marketing & Advertising and AI Tools
Other companies in both categories with a customer report.
For people who use ElevenLabs
Do you use ElevenLabs at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 205 customers of ElevenLabs have already contributed
Takes a few minutes. Your identity stays anonymous.