Ema ai
Ema AI is an enterprise AI assistant platform that connects to a company’s internal systems and data to automate workflows, answer employee questions, and support customer-facing tasks. The company sells its software to mid-market and large organizations looking to deploy secure, domain-specific AI agents across functions such as support, operations, and knowledge management. Revenue is generated through SaaS subscriptions and usage-based pricing for its AI assistant and related tools.
- Generative AI Platforms
- Workflow Automation
- Knowledge Management & Collaboration
- Revenue
- $8.0M
- Employees
- 70
- Founded
- 2023
- Headquarters
- San Francisco, United States of America
What 24 Arbolus experts think of Ema ai
NPS distribution is highly positive, with over half of respondents scoring 9-10, and strong renewal intent notably among high spenders and advanced adopters. Stickiness is high: most customers report over a year of deployment, and several are expanding usage. Core feedback themes include rapid automation ROI, robust integration, and reliability at scale. Perceived weaknesses—onboarding complexity, integration dependencies, and cost at scale—are outweighed by automation benefits.Overall Customer Sentiment: Positive
Who reviewed Ema ai
- C-Suite 68% (16)
- Director 5% (1)
- Manager 26% (6)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about Ema ai.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
41 Net Promoter Score, from 24 scored reviews- Promoters 13
- Passives 8
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Dec 8
- Mar 8
- Jul 8
- Aug 8
- Sep 9
- Oct 8
Net Promoter Score across 13 reviews, accumulated up to each month. Category median 33 across 13 companies.
Praised
- Integration and Workflow Orchestration
- Rapid, Action-Oriented Automation
- Productivity and Workspace Impact
- Enterprise-Wide Rollout
Criticised
- Reliance on Data Quality
- Scaling Cost and Documentation
- Setup and Integration Overhead
- Cost and Scaling Constraints
What customers say
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 50% 10 answers
- 100% 1 answer
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
Top alternatives
Most weighed by Ema ai customers
Report
More in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
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