Microsoft
Microsoft is a global technology company that develops, licenses, and supports software, cloud services, and hardware for consumers, businesses, and governments. Its core products include the Windows operating system, Office productivity suite, Azure cloud platform, business applications, and collaboration tools, which it sells through subscriptions, licenses, and enterprise contracts. The company also generates revenue from devices, gaming, advertising, and a range of developer and data platforms.
- Cloud Infrastructure & Hosting
- Business Intelligence & Dashboards
- Knowledge Management & Collaboration
- Revenue
- $245.0B
- Employees
- 221,000
- Founded
- 1975
- Headquarters
- Redmond, United States of America
What 2,569 Arbolus experts think of Microsoft
NPS distribution is highly positive, with the majority of respondents scoring 9 or 10 and demonstrating clear promoter behavior. Renewal intent is overwhelmingly strong among enterprise clients and high spenders. Stickiness is high due to mission-critical reliance on productivity, identity/security, and collaboration platforms deeply embedded into daily operations. Key expert feedback highlights the unmatched reliability, comprehensive integration, and robust security. Some note cost and licensing complexity, but these do not erode core loyalty. The overall sentiment is overwhelmingly positive.Overall Customer Sentiment: Positive
Who reviewed Microsoft
- C-Suite 68% (1,747)
- Director 19% (488)
- Manager 13% (334)
Employer names and spend open in the full report, along with the other 2,566 customers.
Everything 2,569 customers told us about Microsoft.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
52 Net Promoter Score, from 2,547 scored reviews- Promoters 1535
- Passives 817
- Detractors 195
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 71 reviews, accumulated up to each month. Category median 29 across 71 companies.
Praised
- Familiarity and User Adoption
- Enterprise Integration and Criticality
- Security and Compliance Leadership
- AI-Enabled Workflow Automation
Criticised
- AI-First Market Disruption
- Reliance on Comprehensiveness Over Agility
- Cost and Vendor Lock-In
- AI and Product Innovation Pace
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 73% 1,034 answers
- 81% 302 answers
- 67% 172 answers
- 78% 90 answers
- 8.7/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Microsoft customers
Report
More in Marketing & Advertising and AI Tools
Other companies in both categories with a customer report.
For people who use Microsoft
Do you use Microsoft at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 2,569 customers of Microsoft have already contributed
Takes a few minutes. Your identity stays anonymous.