Amazon Web Services
Amazon Web Services (AWS) is a cloud computing platform that provides on-demand infrastructure, platform, and application services such as compute, storage, databases, analytics, and machine learning to businesses, governments, and developers worldwide. Customers pay primarily on a usage-based, subscription, and contract basis to run applications, store data, and build digital products in the cloud.
- Cloud Infrastructure & Hosting
- Database & Data Storage
- Data Warehousing & Lakes
- Revenue
- $92.0B
- Employees
- 77,000
- Founded
- 2006
- Headquarters
- Seattle, United States of America
What 404 Arbolus experts think of Amazon Web Services
The NPS distribution skews strongly positive, with most scores between 8 to 10. Renewal intent is high, with the majority of experts indicating continued or increased spend, especially among high-value enterprise customers. Stickiness is reinforced by multi-year adoption and critical workload migration to AWS, though some smaller or early-stage adopters flagged cost sensitivity as credits expire. Expert feedback highlights AWS’s broad capabilities and reliability, balanced by concerns about complexity and cost management. Overall Customer Sentiment: Positive
Who reviewed Amazon Web Services
- C-Suite 74% (299)
- Director 16% (65)
- Manager 9% (36)
Employer names and spend open in the full report, along with the other 401 customers.
Everything 404 customers told us about Amazon Web Services.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
55 Net Promoter Score, from 403 scored reviews- Promoters 246
- Passives 136
- Detractors 21
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 15 reviews, accumulated up to each month. Category median 42 across 15 companies.
Praised
- Comprehensive Service Breadth and Ecosystem
- Scalability, Security, and Reliability
- Cost Efficiency for Mission-Critical Workloads
- AI-Augmented Operations and Automation
Criticised
- Competitive Cost and Performance
- Dependence on SAP Certification and Service Consistency
- Vendor Lock-In and Administrative Overhead
- Incomplete Feature Parity in Mobile
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 71% 224 answers
- 77% 53 answers
- 87% 23 answers
- 93% 14 answers
- 8.8/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 8.6/10 Average score from customers not renewing
Top alternatives
Most weighed by Amazon Web Services customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
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