Google Cloud, a division of Google, provides cloud computing infrastructure, platform services, and productivity tools that enable enterprises, developers, and public sector organizations to build, deploy, and scale applications and data workloads. It generates revenue through consumption-based and subscription pricing for services such as compute, storage, databases, analytics, AI/ML, and collaboration software like Google Workspace. The business serves customers globally across industries including technology, retail, financial services, healthcare, and manufacturing.
- Cloud Infrastructure & Hosting
- Data Warehousing & Lakes
- MLOps & ML Platforms
- Revenue
- $36.0B
- Employees
- 45,000
- Founded
- 2008
- Headquarters
- Mountain View, United States of America
What 828 Arbolus experts think of Google
NPS results skew strongly positive, with many responses in the 8–10 range, especially among high spenders and IT decision makers. Renewal intent is high for core adopters, and stickiness is reflected in active use beyond one year for most. Positive expert feedback centers on real-time collaboration, ease of use, and platform stability. Detractors cite admin complexity and product breadth as main challenges. Overall, sentiment is supported by both high recommendation rates and robust implementation across diverse industries.Overall Customer Sentiment: Positive
Who reviewed Google
- C-Suite 67% (555)
- Director 23% (190)
- Manager 10% (83)
Employer names and spend open in the full report, along with the other 825 customers.
Everything 828 customers told us about Google.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 819 scored reviews- Promoters 435
- Passives 296
- Detractors 88
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 19 reviews, accumulated up to each month. Category median 40 across 19 companies.
Praised
- Extend Flexible Role-Based Licensing
- Leverage AI to Complement, Not Replace, Platform
- Expand Deep Integration and Governance Tools
- Strong Security and Reliability
Criticised
- Admin Complexity Can Be a Barrier
- Switching Risks and Overlap
- Challenges with Analytics and Customization
- Competition from Microsoft 365
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 76% 332 answers
- 69% 120 answers
- 64% 39 answers
- 88% 16 answers
- 8.8/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 5.9/10 Average score from customers not renewing
Top alternatives
Most weighed by Google customers
Report
More in Data & Analytics and Workplace & Productivity
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