Google AI - Gemini
Google AI - Gemini is a family of large language and multimodal AI models developed and operated by Google, accessible via the Gemini web and mobile apps and APIs. It serves consumers, developers, and enterprises with capabilities such as text generation, code assistance, reasoning, and image understanding, monetized through Google Cloud AI services and premium Gemini subscriptions. The product is part of Google’s broader AI platform and integrates with other Google services and productivity tools.
- Generative AI Platforms
- Document & Vision AI
- Speech & Conversational AI Infrastructure
- Revenue
- $1.5B
- Employees
- 8,000
- Founded
- 2023
- Headquarters
- Mountain View, United States of America
What 150 Arbolus experts think of Google AI - Gemini
NPS skew strongly positive, with 54% of experts scoring 9-10, 28% at 7-8, and the remainder spanning neutral or low ratings. Renewal intent is very high among high-value and Influencer roles. Stickiness is reinforced by integration with core workflows in Google Workspace, and early-stage pilots show rapid adoption. Expert feedback frequently cites productivity, real-time data access, and multimodal support as critical strengths, though context memory and advanced coding limits are noted. Overall Customer Sentiment: Positive
Who reviewed Google AI - Gemini
- C-Suite 37% (56)
- Director 18% (27)
- Manager 45% (68)
Employer names and spend open in the full report, along with the other 147 customers.
Everything 150 customers told us about Google AI - Gemini.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
60 Net Promoter Score, from 150 scored reviews- Promoters 104
- Passives 33
- Detractors 13
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 8
- Sep 9
- Oct 9
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 50 across 7 companies.
Praised
- Market-Leading Google Ecosystem Integration
- Productivity and Real-Time Search Benefits
- Multimodal and Long-Context Capabilities
- Advanced Reasoning and Research
Criticised
- Generic Writing and Limited External Integration
- Context Retention Issues
- Occasional Calculation and Coding Errors
- Competitive Displacement by Claude and ChatGPT
What customers say
Renewal intent
Plan to renew 84%Plan to renew, by seniority
- 60% 10 answers
- 100% 7 answers
- 100% 7 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by Google AI - Gemini customers
Report
More in Workplace & Productivity and Development Tools
Other companies in both categories with a customer report.
For people who use Google AI - Gemini
Do you use Google AI - Gemini at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 150 customers of Google AI - Gemini have already contributed
Takes a few minutes. Your identity stays anonymous.