Arbolus Intelligence

GreyLabs AI

greylabs.ai · Mumbai, India

GreyLabs AI is an artificial intelligence company that develops tools and infrastructure to help businesses build, deploy, and manage AI-powered applications. The firm focuses on making advanced machine learning and generative AI capabilities more accessible to enterprises through software platforms and services. It generates revenue by licensing its technology and providing implementation and support services to corporate clients.

  • Generative AI Platforms
  • MLOps & ML Platforms
  • IT Consulting & Implementation
Listed in
Revenue
$3.0M
Employees
25
Founded
2023
Headquarters
Mumbai, India

What 14 Arbolus experts think of GreyLabs AI

NPS scores range between 5 to 8, indicating moderate to positive satisfaction, but most respondents indicate 'Not Sure' or 'No' for renewal intent. Stickiness is high for customers with over 1 year of use, but uncertainty around future commitment reflects hesitancy tied to pricing and language accuracy concerns. Key expert themes highlight high value in automation and efficiency, offset by gaps in vernacular language support and the need for more customizable dashboards. Overall Customer Sentiment: Neutral.

Who reviewed GreyLabs AI

Total customers 14 12 current · 2 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 79% (11)
  • Director 7% (1)
  • Manager 14% (2)
Finance Executive C-Suite NPS 7 Undecided Submitted Jan 2026
Marketing Leader C-Suite NPS 7 Undecided Submitted Jan 2026
Strategy Executive C-Suite NPS 6 Not renewing Submitted Jan 2026

Employer names and spend open in the full report, along with the other 11 customers.

Everything 14 customers told us about GreyLabs AI.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

0 Net Promoter Score, from 14 scored reviews
  • Promoters 2
  • Passives 10
  • Detractors 2

Cumulative NPS by month

+0 over 4 months
  • May 7
  • Jan 7
  • Sep 7
  • Oct 7

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 50 across 4 companies.

Praised

  • Strong Banking Domain Expertise
  • Agility and Speed for Digital Lending
  • Automated QA and Operational Efficiency
  • Customizable Dashboards for Reporting

Criticised

  • Potential Cost Increases at Scale
  • Lag in AI Feature Adoption
  • Competitive Risks from Advanced AI Platforms
  • Limited Regional Language Support

What customers say

Strong Banking Domain Expertise
“I know GreyLabs AI for their deep banking experience and their ability to help us implement and scale voice analytics in key banking workflows.”
Agility and Speed for Digital Lending
“I value the agility, fast deployment, and drag-and-drop features which help us quickly adapt to new lending products and changes with minimal IT support.”
Automated QA and Operational Efficiency
“I rely on GreyLabs AI for automating 100 percent of call QA, which cut our manual effort by 70 percent and raised our customer satisfaction scores.”

Renewal intent

Plan to renew 18%
  • Will renew 2
  • Undecided 8
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 20% 10 answers
  • Director 0% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 6.9/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by GreyLabs AI customers

Report

Customer Report - Oct 2026 Oct 2026 14 + 3

Other companies in both categories with a customer report.

See all 3,014 Data & Analytics companies →

For people who use GreyLabs AI

Do you use GreyLabs AI at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 14 customers of GreyLabs AI have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.