Gupshup Technology India Pvt. Ltd.
Gupshup Technology India Pvt. Ltd. provides a cloud-based conversational messaging platform that enables businesses to build, deploy, and manage customer engagement across SMS, WhatsApp, RCS, and other messaging channels. It serves enterprises, financial institutions, e-commerce companies, and other organizations that use its APIs, tools, and managed services to power marketing, customer support, and transactional communications. The company generates revenue through usage-based pricing, subscriptions, and value-added services on its messaging and conversational AI platform.
- Communications & Meetings
- Conversational AI & Chatbots
- Marketing Automation
- Revenue
- $200.0M
- Employees
- 1,500
- Founded
- 2004
- Headquarters
- Mumbai, India
What 7 Arbolus experts think of Gupshup Technology India Pvt. Ltd.
NPS scores in the customer pool are clustered in the 6–10 range, with a mix of 7 (42%), 6 (28%), and 9–10 (28%), suggesting moderate advocacy. Renewal intent is generally positive among high spenders and long-tenure users but negative where spend and satisfaction are low. Implementation stages are balanced between mature deployments and recent onboarding, with stickiness correlating to depth of automation and integration. The main qualitative feedback themes highlight strengths in reliability, integration, and scalability, coupled with a recurring need for better analytics and support.Overall Customer Sentiment: Positive
Who reviewed Gupshup Technology India Pvt. Ltd.
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Gupshup Technology India Pvt. Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 3
- Detractors 2
Cumulative NPS by month
-3 over 4 months- May 10
- Jun 8
- Jul 8
- Aug 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 32 across 3 companies.
Praised
- Compliance and Official API Access
- Automation and Scalability
- Reliable Messaging and Integration
- No-Code Administration
Criticised
- Limited Analytics and Reporting
- Need for Faster Support
- Limited Workflow Flexibility
- Competitive Innovation in AI/Analytics
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6/10 Average score from customers not renewing
Top alternatives
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