Heidi Health
Heidi Health is an Australian health technology company that provides AI-powered clinical documentation and workflow tools for primary care and specialist clinicians. Its platform listens to consultations, generates structured clinical notes, and integrates with practice software to reduce administrative burden and improve care quality. The company sells its software to medical practices and health systems on a subscription basis.
- Document & Vision AI
- Electronic Health Records
- Revenue
- $3.5M
- Employees
- 45
- Founded
- 2021
- Headquarters
- Melbourne, Australia
What 101 Arbolus experts think of Heidi Health
NPS scores are strongly positive, with most experts reporting scores of 8 or higher. Renewal intent is highest among private clinics and influencers who realize measurable time savings and workflow relief. Stickiness is high in primary and outpatient care, as well as with solo practitioners. Key positive themes are significant reductions in administrative burden, reliable note accuracy, and ease of workflow integration. The main challenges cited are manual EHR transfer, dependency on user review, and premium-tier pricing for deep integration. Some users mention variability in performance for specialty cases and large enterprise deployment.Overall Customer Sentiment: Positive
Who reviewed Heidi Health
- C-Suite 50% (51)
- Director 19% (19)
- Manager 31% (31)
Employer names and spend open in the full report, along with the other 98 customers.
Everything 101 customers told us about Heidi Health.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 101 scored reviews- Promoters 39
- Passives 46
- Detractors 16
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 30 across 12 companies.
Praised
- Add Specialized Templates and Services
- Expand EHR Integration
- Target Multilingual and Large Practices
- Customizable Documentation Enhances Note Quality
Criticised
- Price Structure and Review Overhead
- Quality Can Vary by Case Complexity
- Manual Data Transfer Still Needed
- Native Scribe Features in EHRs
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 31% 13 answers
- 43% 7 answers
- 86% 7 answers
- 67% 3 answers
- 8.9/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Heidi Health customers
Report
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