Abridge
Abridge is a healthcare technology company that uses AI to automatically document medical conversations between clinicians and patients, generating structured clinical notes that integrate into electronic health record systems. It serves health systems, hospitals, and physician groups, helping clinicians reduce administrative burden and improve documentation quality. The company generates revenue through enterprise software subscriptions and deployments with healthcare organizations.
- Document & Vision AI
- Electronic Health Records
- Revenue
- $25.0M
- Employees
- 220
- Founded
- 2018
- Headquarters
- Pittsburgh, United States of America
What 29 Arbolus experts think of Abridge
NPS scores range from 1 to 10, with the majority clustering in the 7–10 Promoter segment. Most influencers with high spend report NPS of 9–10 and strong renewal intent. Renewal intent is positive for over 75% of experts where data is present; a minority (15%) are unsure or indicate possible churn. Stickiness is high, with most experts in the MoreThan1Year or scaling post-pilot stage. Key expert themes are strong documentation burden reduction, improved workflow, and the critical role of EHR integration. Overall Customer Sentiment: Positive
Who reviewed Abridge
- C-Suite 86% (25)
- Director 11% (3)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about Abridge.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 29 scored reviews- Promoters 12
- Passives 10
- Detractors 7
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Sep 7
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 26 across 7 companies.
Praised
- Reduces Documentation Burden and Burnout
- Ambient AI Accuracy and Usability
- Seamless EHR Integration
- Additional AI-Driven Use Cases
Criticised
- Cost Can Undermine ROI
- Accuracy Requires Clinician Review
- Complex Implementation
- Competitor Advances
What customers say
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 74% 19 answers
- 0% 2 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
Top alternatives
Most weighed by Abridge customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Abridge
Do you use Abridge at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 29 customers of Abridge have already contributed
Takes a few minutes. Your identity stays anonymous.